Customer Feedback Procedure

The Schooner Hotel strives to provide a high-quality service while catering to the needs of our patrons.

To ensure we are achieving this goal we have a procedure through which you can inform us about your experiences as a guest at our hotel.

If you require an immediate response to your feedback on our services, please speak directly to the relevant staff member, manager, or owner, who will log any concerns you may have and provide you with a swift resolution.

The best way to submit your feedback is through our dedicated online form.

We aim to give an initial response to online feedback within five working days.

Should you prefer to submit your feedback by post you can write to us at:

The New Schooner Hotel Ltd

8 Northumberland Street

Alnmouth

Alnwick

NE66 2RS

Letters will receive a written acknowledgement within ten working days of their receipt.

Should you report to us with any complaints, we aim to investigate the situation thoroughly and detail in our reply what action is being taken to remedy the problem.

If for any reason you are not satisfied with our response, please write to the owner directly at the above address who will contact you to work towards a suitable resolution.

We look forward to receiving and implementing your feedback.